Privacy Policy

Last Updated: August 2026

At CasaVero, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or shop at https://www.casavero.com.co.

By using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information you voluntarily provide, including:

Name
Email address
Phone number
Billing and shipping addresses
Company name (if applicable)
Order details
Customer support communications
Payment information (processed securely by third-party payment providers)

We also automatically collect technical information such as your IP address, browser type, device information, pages visited, shopping activity, referral source, and usage data to improve our Website and services.

Note: CasaVero never stores your complete credit or debit card details.

2. Cookies

We use cookies and similar technologies to:

Keep your shopping cart active
Remember your preferences
Improve website performance
Analyze visitor traffic
Enhance security
Support login sessions and website functionality

You may disable cookies through your browser settings, although some features of the Website may not function properly.

3. How We Use Your Information

We use your information to:

Process and deliver your orders
Process secure payments
Provide customer support
Send order confirmations and shipping updates
Improve our products and Website
Prevent fraud and unauthorized activity
Comply with legal obligations
Send promotional emails and special offers (with your consent)

4. Sharing Your Information

CasaVero does not sell or rent your personal information.

Your information may be shared only with trusted service providers that help us operate our business, including:

Payment gateways
Shipping and courier partners
Website hosting providers
Analytics providers (such as Google Analytics)
Marketing and customer support platforms
Government authorities where required by law

All service providers are required to protect your information.

5. Analytics

We use Google Analytics and similar services to understand how visitors use our Website and improve user experience.

For more information:

Google Privacy Policy: https://policies.google.com/privacy
Google Analytics Opt-out: https://tools.google.com/dlpage/gaoptout

6. Comments and Media

If you leave comments on our Website, we may collect the information entered in the comment form, your IP address, and browser details to help detect spam.

If you upload images, please avoid including embedded location (GPS/EXIF) data, as this information may be accessible to other users.

7. Embedded Content

Our Website may include embedded content such as videos, images, or social media feeds from third-party websites. These websites may collect data about you, use cookies, and monitor your interaction according to their own privacy policies.

8. Marketing Communications

If you subscribe to our newsletter, we may send updates about new products, promotions, and exclusive offers. You may unsubscribe at any time using the unsubscribe link in our emails.

9. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your personal information. While we strive to protect your data, no online transmission or storage method can be guaranteed to be 100% secure.

10. Data Retention

We retain your information only as long as necessary to:

Complete transactions
Provide customer support
Comply with legal requirements
Resolve disputes
Maintain business records

Comments and user account information may be retained until you request deletion, except where legal obligations require otherwise.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Restrict or object to data processing
Withdraw your consent
Request a copy of your personal information

To exercise these rights, please contact us using the details below.

12. International Data Transfers

Your information may be processed or stored in countries where our trusted service providers operate. Appropriate safeguards are implemented to protect your data during international transfers.

13. Children’s Privacy

Our Website is intended for users aged 18 years or older. We do not knowingly collect personal information from children.

14. Policy Updates

We may update this Privacy Policy from time to time to reflect legal, operational, or technological changes. Any updates will be published on this page with the revised “Last Updated” date.