Frequently Asked Questions
Find answers to the most common questions about CasaVero products, shipping, orders, returns, and leather care.
Every CasaVero product is handcrafted using premium genuine leather and carefully finished by skilled artisans. Our focus is on timeless design, durability, and exceptional craftsmanship that improves with age.
Yes. CasaVero uses only high-quality genuine leather selected for its durability, natural texture, and premium finish.
Yes. Genuine leather naturally develops a rich patina through regular use, making every CasaVero product unique over time.
Keep your leather away from excessive moisture and prolonged direct sunlight. Clean it gently with a soft cloth and apply a quality leather conditioner occasionally to maintain its appearance.
Most orders are processed within 1–3 business days. Customized or made-to-order items may require additional production time before shipping.
Yes. CasaVero ships worldwide. Shipping costs and estimated delivery times are calculated during checkout based on your location.
Once your order has been shipped, you will receive an email containing your tracking number and shipping details.
Yes. Eligible products may be returned or exchanged within the period specified in our Return & Refund Policy, provided they are unused and returned in their original condition.
Please contact our customer support team within 48 hours of delivery with your order number and photographs of the item. We’ll resolve the issue as quickly as possible.
We accept secure payments through major credit and debit cards and other payment methods available during checkout.
Absolutely. All payments are processed securely through trusted third-party payment gateways. CasaVero never stores your complete credit or debit card information.
If your order has not yet been processed, please contact us immediately. We will do our best to accommodate your request.
Yes. We welcome wholesale, corporate gifting, and bulk purchase inquiries. Please contact us for customized pricing and branding options.
You can reach us via our Contact page or email us at info@casavero.com.co. We aim to respond to all inquiries within one business day.